FAQ
Questions about care in Waterloo.
Where we are, who we see, coverage, referrals, and how to book.
Are counselling and psychological services confidential?
Yes. We closely follow the relevant privacy legislation to ensure your personal information is kept private and confidential. As with other health-care professionals in Ontario, there are some limitations to confidentiality and these will be fully discussed early in your first session with us.
If you are making a claim with a third party (for example, an insurance company) then the third party will likely request some information about your condition and progress throughout the treatment process.
Are services covered by OHIP?
No. OHIP does not cover counselling or psychological services at our clinic. Fees are often reimbursed by an extended health-care benefits plan, fully or in part, much like a dental or chiropractic visit.
Please check with your insurance provider about whether you or your child’s benefits include counselling or psychological services. We accept payment at the end of each session, and then provide you with a receipt, which you can submit to your insurance company. Any fees not covered by your extended-benefits package can be claimed as a medical expense when you file your taxes.
Please note that we are not able to bill in the names of other family members (for example, parents) on receipts if the services are for another individual client (for example, a child).
What forms of payment do you take? What are your fees?
We accept e-transfer only. Fees depend on the clinician and their training. We do not list a single fee, because it is not the same for every service. WSIB claims are billed directly to WSIB.
How do I get referred?
There is no referral required. Although physicians often refer their patients to a psychologist, this is not required for you to receive services. You may set up an initial appointment by phone at any time.
Some insurance providers require a physician referral before they will cover psychological services. It’s best to check with your insurance provider. There are times when a WSIB case manager or nurse consultant may refer you to our clinic.
Do I need a referral to book?
No. You can call and book a first appointment without a doctor’s referral. Some insurance plans still ask for a physician referral before they will pay.
Do psychologists prescribe medications?
No. Medical doctors and psychiatrists prescribe medications. Psychologists often do collaborate with physicians to help co-ordinate services for a particular client. This can include talking with clients about whether a medication consult with a physician may be helpful.
Where is Think Waterloo Psychology?
The clinic is at 155 Frobisher Dr, Unit H112, Waterloo, ON N2V 2E1, in North Waterloo, near Highway 85.
Do you see children?
Yes. We see children, adolescents, and adults. Dr. Paulitzki sees ages 6–65. Dr. Marcincinova sees ages 6–22.
Do you offer virtual sessions in Ontario?
Yes. Care is in person at our Waterloo office, and by secure video anywhere in Ontario.
How do I book a first appointment?
Call 519-221-3902. Please use email for scheduling only, and do not include health details.
What is the WSIB Mental Health Program of Care?
It is assessment and treatment for people with a registered WSIB claim and psychological difficulties related to work. WSIB funds those services. If you already have a claim open with WSIB, you can refer yourself. A case manager or nurse consultant can also refer you.
Ready to talk it through? Contact the clinic or call. Please don’t include private health details in an email.